Information We Collect
How We Use Information
How Information Is Shared
Your Rights To Access and Control Your Personal Data
Analytics and Advertising Services Provided by Others
Our Policies for Children
Our International Operations and Data Transfers
Changes to This Policy
Who We Are and How To Contact Us
INFORMATION WE COLLECT
When you use our Services, we collect the following types of information.
user's mobile phone number (if you have registered using your phone number), user's email address, country, picture, height, nickname, gender, weight, metric system chosen, blood pressure data, number of steps, heart rate data, sleep data, cycling data,
Alarm setting information, automatic heart rate collection setting, sedentary reminder setting, location data (only when you activate the workout / private coach mode and for the duration of your exercise sessions).
INFORMATION FROM THIRD-PARTY SERVICES
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
If you purchase Abyx Fit merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code and billing address. We do not store this payment information. We store your delivery address to fulfil your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, Abyx Fit or mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
HOW WE USE INFORMATION
PROVIDE AND MAINTAIN THE SERVICES
Using the information we collect, we are able to deliver the Services to you and honour our Terms of Service contract with you. For example, we need to use your information to provide you with your Abyx Fit dashboard tracking your exercise, activity and other trends; and to give you customer support.
IMPROVE, PERSONALISE AND DEVELOP THE SERVICES
We use the information we collect to improve the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services. In that case your information is never used in relation to your identity and is only used anonymously under a depersonalized form.
COMMUNICATE WITH YOU
We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in. You can control marketing communications and most Service notifications by using the “Unsubscribe” link in an email.
HOW INFORMATION IS SHARED
We do not share your personal information except in the limited circumstances described below.
FOR EXTERNAL PROCESSING
FOR LEGAL REASONS OR TO PREVENT HARM
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
YOUR RIGHTS TO ACCESS AND CONTROL YOUR PERSONAL DATA
Most of your account and profile information can be edited directly from our mobile application. Additional request to modify information that would not be editable from the application can be addressed through our support page. We also give you the possibility to request a copy of all the data we keep about you. Such a copy can be obtained by using the data download option in our mobile application. Depending on the version of the application you use this action will either trigger an automated download of your data to your cell phone or send a request to us or our service providers to send you an email with a copy of your data. This latter option may take a few days.
We also give you the possibility to withdraw your consent and delete your account and all the data we keep at any time by selecting that option in our application. This process can take a few days. When completed your account and all copies of your data are deleted permanently. You will not be able to use the abyx service with that account anymore.
If you need further assistance regarding your rights, please contact us at , and we will consider your request in accordance with applicable laws. If you reside in a Designated Country, you also have a right to lodge a complaint with your local data protection authority. We also have a representative in the European Union for matters related to Data protection and privacy.
We keep your account information, like your name, email address and password, for as long as your account is in existence because we need it to operate your account. In some cases, when you give us information for a feature of the Services, we delete the data after it is no longer needed for the feature. For instance, when you provide your contact list for finding friends on the Services, we delete the list after it is used for adding contacts as friends. We keep other information, like your exercise or activity data, for a period of 90 days from their recording. Depersonalized information might be kept longer than 90 days as is it not linked to your identity anymore.
OUR POLICIES FOR CHILDREN
Abyx Fit does not permit any person below the age of 16 years old to use its Service without the consent of its parent or legal tutor.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact Customer Support.
OUR INTERNATIONAL OPERATIONS AND DATA TRANSFERS
We operate internationally and transfer information to our service providers in Hong Kong, Thailand and China for the purposes described in this policy.
For a list of the locations where we have offices, please contact our legal representative in the European Union. If you later wish to withdraw your consent, you can delete your Abyx Fit account.
CHANGES TO THIS POLICY
We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services.
WHO WE ARE AND HOW TO CONTACT US
Abyx Fit is a brand operated by Onyx Group Limited, an Hong Kong incorporated company. If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at firstname.lastname@example.org
You may also contact us at:
Onyx Group Limited
5F heng Shan CTR
145 Queen’s Road East
Wanchai, Hong Kong
Representative in the European Union: